Refund & Cancellation Policy,

Refund & Cancellation Policy

Effective Date: May 7, 2026

At Fixio Services, we aim to maintain transparent service practices and clear communication with customers. This policy explains our cancellation, inspection, payment, and refund process.

1. Booking & Inspection Policy

Fixio Services does not collect advance payments during booking.

Customers can book service requests through phone call or WhatsApp without paying any booking amount in advance.

A standard inspection and diagnosis charge of ₹349 may apply once the technician visits the location and inspects the appliance.

Final repair cost depends on:

appliance condition

repair requirements

spare parts (if required)

service type

Repair work will begin only after customer approval.

2. Cancellation Policy

Before Technician Dispatch

Customers may cancel or reschedule a booking before technician dispatch without any cancellation charges.

After Technician Arrival

If cancellation occurs after technician arrival and inspection, the standard inspection/visiting charge of ₹349 may apply.

Rescheduling

Fixio Services may reschedule appointments due to:

technician availability

operational reasons

weather conditions

emergency situations

3. Refund Policy

No Advance Payment Collection

Since we do not collect advance booking payments, refund requests before service generally do not apply.

Inspection Charges

Inspection and diagnosis charges are non-refundable once the technician has completed appliance inspection and issue diagnosis.

Duplicate or Excess Payment

If a customer accidentally makes a duplicate payment or excess digital payment, the amount will be reviewed and processed within a reasonable time after verification.

4. Spare Parts Policy

If spare parts are required for repair:

customers will be informed before installation

pricing will be communicated in advance

installation will proceed only after approval

Spare parts once installed and tested may not be eligible for refund unless covered under supplier policy.

5. Service Support

Limited service support may be available for selected repairs as mentioned in the invoice or service confirmation.

Support may not apply in cases involving:

physical damage

voltage fluctuations

water damage

mishandling

unauthorized third-party repair attempts

6. Customer Responsibility

Customers are requested to:

provide accurate appliance details

ensure safe access to appliances

verify service details before payment

7. Contact Information

Fixio Services

📞 Phone: +91 7702005491

📧 Email: fixioservices01@gmail.com

🌐 Fixio Services⁠�

🕒 Working Hours:

08:00 AM – 09:00 PM (Daily)

📍 Address:

8-15-14/9, Shastripuram Colony

Near HP Gas Godown

Rajendranagar, Hyderabad